Payment & Returns Policy

💳 Payment Options

TrophyCentral accepts the following secure payment methods through Yahoo's encrypted server:

Accepted Payment Methods:
Visa, MasterCard, American Express & Discover
PayPal
Pre-approved purchase orders (call for details)

Payment Process: When you place an order with a credit card, a charge will be made at the time work begins on the order.

💰 Price Changes

Prices are subject to change without notice. While we make every effort to honor the prices shown online, occasional errors may occur.

Our Price Protection Promise: If a pricing error occurs, customers may cancel their order OR TrophyCentral will discount the correct retail price by no less than 20%.

🎁 Rewards Program

Join our FREE rewards program and earn points with every purchase! Points can be redeemed for any items on our website, including personalized gifts.

Getting Started: Simply set up your free MyAccount and start earning rewards today!

🔄 Returns Policy

We want you to be completely satisfied with your purchase. Here are the details of our return policy:

✅ What Can Be Returned:

Timeframe: Items may be returned within 30 days for money back or replacement
Condition: Items must be returned in original condition
Special Consideration: For engraved or imprinted items with removable engraving plates, we will make every attempt to accept the return if the item can be reused

❌ What Cannot Be Returned:

Engraved or imprinted items (unless engraving plate is removable)
Special orders
Display cases or trophy cases

Important Notes:

A 15% to 25% restocking fee may apply depending on the item (typically applies to 3rd-party products, not trophies and awards)
Damage to display cases & trophy cases must be reported at time of shipment to the shipper for credit or return

📞 Return Authorization Required

A Return Authorization is required prior to return so we can match your return to your original order and provide proper credit. Email sales@trophycentral.com with your 6 digit order number as an option. Most returns take 24-48 hours for me to get from other companies.

Damaged Items In Your Order?

Email sales@trophycentral.com within 21 days with photos of the outside of the shipping box, photos of the damaged item(s) and the 6 digit order number. We will file a damage claim with the shipping company and either start a new order for replacement right away or refund once the damage inspection process is completed by the shipping company.

Please hold onto the damaged item(s) and all packing materials, including the shipping box, until the damage claim process has been completed.

Incorrect items in your order?

Email sales@trophycentral.com within 21 days or receiving your order with photos and your 6 digit order number. We will get replacements into production right away. Please hold onto the packing materials and box as we may require for the incorrect item(s) to be picked up and returned to us. We will email a shipping label to return at no cost if we require the incorrect item(s) back. Please return the items within 15 days of receiving the return label.

Contact your sales representative for return information:

📞 1-888-809-8800

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SECURE ORDERING

SSL encrypted checkout for your protection

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FAST SHIPPING

Most orders ship within 1-2 business days

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SATISFACTION GUARANTEED

100% satisfaction or your money back

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EXPERT SUPPORT

Award specialists ready to help

Store Payments & Returns Policy